Frequently Asked Questions
Everything you need to know about our outdoor gear and apparel.
What is Hatchet Outdoor Supply Co.'s return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-release items may be final sale.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard domestic shipping typically arrives within 3-7 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
Many of the heritage brands we carry offer their own manufacturer warranties. If you experience a defect, contact us and we will help facilitate the repair or replacement process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.